This policy explains how MRTG Ltd collects, uses, stores and protects your personal data when you interact with our website, apps, customer portal and advisers. We keep it plain because your data is yours — we're just looking after it.
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Who we are
This website and the MRTG mobile applications are operated by MRTG Ltd ("MRTG", "we", "us", "our"), the controller of your personal data.
- Registered company: MRTG Ltd, registered in England and Wales (Company No. 16393713).
- Registered office: 20 Wenlock Road, London, N1 7GU.
- ICO registration: ZC153175.
- Privacy contact: privacy@mrtgapp.co.uk.
MRTG Ltd is an Appointed Representative of Ingard Financial Limited, which is authorised and regulated by the Financial Conduct Authority (FCA). MRTG Ltd is listed on the Financial Services Register under reference number 1035692. Ingard Financial Limited's Firm Reference Number is 450731.
As our principal firm, Ingard has supervisory oversight of our regulated activities and may access relevant records where required for compliance, regulatory and audit purposes. We are responsible for the personal data we collect and use when providing mortgage and insurance services.
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What this policy covers
This policy explains how we collect, use, store and protect personal data when you interact with MRTG. This includes our website, our mobile applications, our customer portal, communications with our advisers, and the mortgage and insurance services we provide.
Some parts of this policy relate to services that are still being developed and may not yet be publicly available.
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The personal data we collect
Identity information
- Full name, date of birth, residential address and address history, nationality, marital status.
Contact information
- Email address and telephone number.
Financial information
- Income, expenditure, employment details, existing credit commitments, deposit information, property value and mortgage requirements.
Property & application information
- Property details, mortgage application information, insurance application information and supporting documents.
Verification information
- Passport and driving licence details, identity documents, and a facial image or likeness used for identity verification.
Communications
- Messages exchanged with our systems and advisers, documents uploaded to our platform, and customer support communications.
Open Banking
Where you choose to use Open Banking services, we may receive bank account information, transaction history, income verification and spending information. We only access this where you have provided explicit consent through an authorised Open Banking provider.
Technical information
- IP address, device information, browser type, operating system, app usage information, and cookie and analytics information.
Special category & sensitive information
For certain insurance products we may collect health or medical information that you choose to provide. This is treated as special category personal data and only processed where a valid legal basis exists, including your explicit consent where required. As part of fraud prevention and anti-money-laundering obligations, we may also carry out Politically Exposed Person (PEP) screening, sanctions screening and adverse media checks.
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How we use your information
We use personal data to respond to enquiries; create and manage your account; arrange mortgage and insurance products; obtain quotes and decisions in principle; verify your identity; meet anti-money-laundering obligations; prevent fraud; communicate with you; provide customer support; improve our services; and meet legal and regulatory requirements.
Our lawful bases for processing include performance of a contract, taking steps before entering into a contract, compliance with legal obligations, legitimate interests, and consent where required. For health and medical information, we rely on your explicit consent or another lawful condition permitted under data protection law.
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Technology-assisted processing
We use technology to make arranging a mortgage or insurance policy faster, simpler and more convenient. Our systems help us collect information required for quotes and applications, review and organise documents, prepare case information for adviser review, support customer communications, and carry out quality, compliance and fraud-prevention checks.
Technology supports our processes, but it does not replace professional judgement. Human advisers, not technology, provide regulated advice. Where a regulated recommendation is made, such as recommending a mortgage or insurance product, a qualified adviser reviews the information and remains responsible for the advice provided.
We do not make decisions that have legal or similarly significant effects on you solely by automated means without meaningful human involvement.
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Who we share your data with
We only share personal data where necessary.
Our principal firm
- Ingard Financial Limited.
Lenders & insurers
- Mortgage lenders, protection providers, insurance companies and product providers.
Technology & service providers
We use trusted third-party providers to help operate our platform, process information, verify identities, source products and support customer communications. Current providers may include Supabase, Stream, OpenAI, Anthropic, Google, Twenty7Tec, Onfido, Twilio, Vonage, UnderwriteMe, iPipeline, Microsoft 365, Resend and Postmark. These providers act on our behalf and are contractually required to protect your information.
Regulators & authorities
Where required by law we may share information with the Financial Conduct Authority (FCA), HM Revenue & Customs (HMRC), the National Crime Agency (NCA), law enforcement agencies, and courts and regulators.
Professional advisers
- Auditors, accountants, solicitors and business advisers.
Business transfers
If MRTG is sold, merged or restructured, personal data may form part of that transaction subject to appropriate protections.
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International transfers
Some of our service providers operate outside the United Kingdom. Where personal data is transferred internationally, we ensure appropriate safeguards are in place, including UK International Data Transfer Agreements (IDTA), the UK Addendum to Standard Contractual Clauses, UK adequacy regulations, and other legally recognised transfer mechanisms.
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How long we keep your data
We retain personal data only for as long as necessary. Mortgage and insurance records are retained in accordance with FCA requirements and our principal firm's policies. Anti-money-laundering records are retained for at least five years after the end of our business relationship. Website enquiries and waitlist registrations are retained only as long as reasonably necessary.
In most cases, records relating to regulated mortgage and insurance business will be retained for a minimum of five years and may be retained longer where required by regulation, legal obligations or product requirements. When information is no longer required, it will be securely deleted, anonymised or otherwise disposed of.
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Your rights
Under UK data protection law you have the right to access your personal data; correct inaccurate information; request deletion in certain circumstances; restrict processing in certain circumstances; object to certain processing activities; request data portability; withdraw consent where processing is based on consent; and request human review of certain automated decisions.
To exercise any of these rights, contact privacy@mrtgapp.co.uk. If you are unhappy with how we handle your personal data, you have the right to complain to the Information Commissioner's Office (ICO) at www.ico.org.uk or 0303 123 1113. If your complaint relates to a regulated mortgage or insurance service, you may also have rights to refer the matter to the Financial Ombudsman Service.
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Cookies
We use cookies and similar technologies to operate our website and improve your experience. Where required, we will ask for your consent before placing non-essential cookies on your device. You can manage your cookie preferences through our cookie banner and your browser settings. A separate Cookie Policy may be provided for additional detail.
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How we protect your data
We take security seriously. Measures we use include encryption in transit and at rest, access controls, staff access restrictions, secure hosting environments, identity verification controls, fraud-prevention measures, and ongoing monitoring and testing. No system can be completely secure, but we work continuously to protect your information.
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Children
Our services are intended for people aged 18 and over. We do not knowingly collect personal information from children.
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Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available through our website and applications. Where changes are significant, we will notify users through appropriate channels.
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Contact us
If you have questions about this Privacy Policy or how we use your personal data, email privacy@mrtgapp.co.uk or write to MRTG Ltd, 20 Wenlock Road, London, N1 7GU. We will do our best to resolve any concerns promptly and fairly.
These Website Terms of Use govern your use of the MRTG website (the "Site"). By accessing or using the Site, you agree to these terms. If you do not agree, please do not use the Site.
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About these terms
The Site is operated by MRTG Ltd ("MRTG", "we", "us", "our"), registered in England and Wales under company number 16393713 with its registered office at 20 Wenlock Road, London, N1 7GU.
MRTG Ltd is an Appointed Representative of Ingard Financial Limited, which is authorised and regulated by the Financial Conduct Authority (FCA). MRTG Ltd is entered on the Financial Services Register under reference number 1035692. Ingard Financial Limited's Firm Reference Number is 450731. You can verify these details on the FCA Financial Services Register.
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About this Site
This Site currently provides information about MRTG and our forthcoming mortgage and insurance services. The Site is intended for users in the United Kingdom and is provided for general information purposes only. Some services, products and features described on the Site may still be under development and may not yet be available.
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No advice and no offer
Nothing on this Site should be relied upon as financial, mortgage, insurance, legal, tax or other professional advice. Nothing on this Site constitutes a personal recommendation; regulated mortgage advice; insurance advice; an offer to lend; an offer to arrange a mortgage; or an offer to provide any financial product or service.
Any rates, figures, examples, calculators or illustrations shown on the Site are for general information purposes only and may not reflect the products or terms available to you. Mortgage approval is not guaranteed. Whether you qualify for a mortgage, and the terms available to you, will depend on your personal circumstances, credit profile, affordability assessment and individual lender criteria.
Where MRTG provides regulated advice in the future, that advice will be provided through our regulated service and confirmed separately.
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Regulated services
MRTG Ltd carries on regulated activities as an Appointed Representative of Ingard Financial Limited. Any mortgage or insurance services provided by MRTG are subject to eligibility criteria, affordability assessments, identity verification requirements, anti-money-laundering checks, lender criteria and insurer criteria. Nothing on this Site guarantees eligibility for any product or service.
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Using the Site
You agree to use the Site only for lawful purposes. You must not:
- breach any applicable law or regulation;
- attempt to gain unauthorised access to the Site, servers or systems;
- introduce viruses, malware or other harmful code;
- scrape, harvest or extract Site content through automated means without our permission;
- interfere with the operation of the Site;
- attempt to disrupt the experience of other users.
We may suspend, restrict or terminate access to all or part of the Site at any time.
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Intellectual property
All content on the Site, including text, graphics, branding, logos, designs, software, layouts, trademarks and other intellectual property, is owned by or licensed to MRTG Ltd unless otherwise stated. You may access and view Site content for personal, non-commercial use only. You may not reproduce, copy, distribute, modify, publish or commercially exploit any content without our prior written permission.
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Information accuracy
We aim to keep the information on the Site accurate and up to date. However, we do not guarantee that any information on the Site is complete, accurate, current or free from errors. The Site is provided on an "as is" and "as available" basis. We may update, modify, suspend or withdraw content at any time without notice.
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Service availability
We do not guarantee that the Site will always be available, uninterrupted, secure or free from errors. From time to time we may update the Site, carry out maintenance, suspend functionality, remove content or withdraw parts of the Site. To the extent permitted by law, we are not responsible for any loss arising from temporary unavailability of the Site.
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Links to third-party websites
The Site may contain links to third-party websites, provided for convenience only. We do not control and are not responsible for the content or availability of third-party websites, their privacy practices, or any products or services they offer. A link does not imply endorsement by MRTG.
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Limitation of liability
Nothing in these terms excludes or limits liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence; fraud; or fraudulent misrepresentation.
Subject to the above, and to the fullest extent permitted by law, MRTG shall not be liable for any loss or damage arising from use of the Site; inability to use the Site; reliance on information contained on the Site; interruptions to Site availability; or errors or omissions in Site content. We are not liable for any indirect, consequential or economic loss, including loss of profits, revenue, goodwill, business opportunity or data. Nothing in these terms affects any rights you may have under applicable consumer protection law.
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Privacy and cookies
Our use of personal data is explained in our Privacy Policy — please read it to understand how we collect, use and protect your information. Where applicable, our use of cookies and similar technologies is explained in our Cookie Policy.
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Future services
When our mortgage, insurance and other regulated services become available, additional customer agreements, regulatory disclosures and service-specific terms will apply. These Website Terms of Use govern your use of the Site only. They do not govern any regulated mortgage, insurance or other financial services that we may provide.
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Changes to these terms
We may update these terms from time to time. The current version and its effective date will always be displayed on this page. By continuing to use the Site after changes are published, you accept the updated terms.
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Governing law
These terms are governed by the laws of England and Wales. Any dispute relating to these terms or the Site shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
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Complaints
If you use one of our regulated services in the future and wish to make a complaint, details of our complaints procedure will be provided to you as part of that service. Complaints relating to regulated activities are handled in conjunction with our principal firm, Ingard Financial Limited. You may also have the right to refer eligible complaints to the Financial Ombudsman Service. Nothing in these Website Terms affects any statutory rights you may have.
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Contact us
If you have any questions about these terms, email legal@mrtgapp.co.uk or write to MRTG Ltd, 20 Wenlock Road, London, N1 7GU.